Your agreement is with Yes! Hotels Ltd.

General Obligations

1. Yes Hotel subscribers must maintain their premises to the standards of comfort and cleanliness required by Yes! Hotels Ltd and provide a friendly, helpful service. The proprietor should try to reconcile any complaints with the guest directly. Should this not be possible the guest may refer the issue to Yes! Hotels for arbitration with both guest and proprietor expected to abide by the decision made.

2. All hotel marketing material should be an accurate description of the standards and facilities provided by the business.

3. Membership fees and assessment fees, if necessary, will be paid by quarterly standing order unless an alternative method is agreed in advance.

4. Non payment of fees may result in the membership being cancelled.

5. In the event of cancelled membership the business should remove Yes! Hotels branding from all printed literature and web sites and from their premises. Assessment

Unless in possession of an accreditation from either Visit Britain or The AA valid at any point in the current calendar year of joining new member businesses will be required to undergo an assessment conducted by an Yes Hotel approved and suitably experienced representative.

Full details of the standards expected are given in the attached appendix. Potential members should consult this to ensure that they can achieve this standard.

In your adverts and literature, such as brochures, web site etc you should describe as accurately the facilities and services you provide.

You should make clear to guests what is included in the price. That is, accommodation, room type, other facilities, meals and any other refreshments provided.

At the time of booking guests must be informed of conditions that apply and hotel policies on smoking, payment and cancellations.

Guests should be advised of any access restrictions.

Guest Arrivals and Departure

The proprietor or a member of staff should be on duty during guest arrival and departure.

All guests must be registered on arrival.

Guests should be made aware of any specific hotel policies

On request written receipts should be provided clearly identifying VAT if appropriate

Cleanliness

It is essential that the premises reach a very high standard of cleanliness.

All facilities (private and public) must be cleaned to a high standard when in use. This includes particular attention to fittings and sanitary ware – plug-holes, shower curtains, flooring, mirrors and extractor fans.

All bedrooms should be checked and cleaned each day.

All public areas should be cleaned daily.

Crockery and cutlery must be free of damage and cleaned to a high standard.

Exterior

The entry to the premises must be clearly located and all signage well maintained.

Exterior paths and open areas must be clean and in good condition.

Where car parking is provided it must be well lit and maintained with all signage in good condition.

Public Areas

All fixtures, fittings and soft furnishings must be in good condition and suitable for purpose.

Interior decoration must be clean and in a good state of repair.

Floor coverings must be a good state of repair.

All public areas must be well lit especially during hours of darkness.

All public areas must be adequately ventilated and heats and passageways kept free of obstructions.

Dining Room

Furniture should be in good condition and suitable for purpose.

There should be adequate spacing between tables to allow for easy movement.

There should be sufficient crockery, glassware and cutlery in clean sound condition.

Food and Drink

Meal times may be set.

A cooked 'British' breakfast or Continental breakfast must be available. The continental breakfast should include a choice of bread, cereals, fruit juice and a hot beverage. The cooked breakfast should include a good selection of hot items with cereal, toast, fruit juice and a hot beverage.

Evening meal need not be offered.

Guest Rooms

Suitable Bed
A bed suitable for an adult to sleep on. Not a camp bed.

Sheet/Quilt
For longer staying guest's sheets to be changed a least every four days

Pillows
At least one pillow per person

Towel
At least one hand towel and one bath towel per person

Soap
At least one bar per person

Refreshment Tray
With enough cups and ample tea, coffee and milk

Fitted Carpet
A fitted carpet should be free of fraying. A hard floor must have a suitable rug

Sufficient Lighting
Adequate lighting should be provided with shades as required

Curtains
Opaque curtains for the right size for windows

Décor
This should be suitable for the room and in general keeping with the hotel

Heating
The room must have adequate heating

Windows
Windows with apertures should open easily. Windows should be free of drafts

Waste Bin
A bin made of non flammable (preferably metal) should be supplied

Power Sockets
At least two per room

Mirror
Should be at a suitable height for an average height adult to use

Clothes Hanging
Suitable provision of either a wardrobe or rail should be made for hanging clothes

Drawers/Shelves
Should be Suitable and sufficient for the storage of clothes and other guest possessions. Drawers should be easy open.

Seating
A chair or stool should be supplied

Guest Notice
This should clearly explain the hotel terms and conditions and emergency information including fire safety procedures

Television
If provided this should be free of charge

General Rooms
should be tidy, free from dirt and well maintained

Bathrooms & En Suites

*Shower and Toilet Facilities:- where any bedroom does not have an en-suite shower and toilet (where the guest does not have to enter any public area to use it) then there should be a minimum of one toilet and one shower for every 3 rooms. For this purpose a room is defined as sleeping 2 adults.

Shower Curtain
This should be clean and of a suitable size and easy to move.

Soap
At least one bar per person

Running Hot Water
Readily available and at no extra charge

Extractor Fans
These should be clean, efficient and not make excessive noise

WC
This should be in keeping with other features, be clean and fitted with a suitable lid.

Toilet Paper
Available and provided free of charge

Brush/Holder
Supplied and clean

Bin
A small bin with a lid

Hooks/Bars
Sufficient for hanging all towels as required

Décor
Clean and in good order

General Cleanliness
Clean and free from odours, dirt and smears

Drinking Glass
Suitable glass or wrapped plastic beaker for each person

Ratio
– there should be one bathroom with full facilities per 6 adult guests

Other Information

Where televisions are not provided in the bedrooms a suitable lounge with comfortable seating should be provided at all reasonable times. Televisions should be provide free of charge.

An iron and ironing board should be available on request and the facility advertised in the bedrooms

An early morning call or an alarm should be available on request

24 hour access by provision of a door key/pass card or via 24 hour reception should be available for all registered guests

Meal times and bar opening times must be displayed

An electric shaver adaptor should be available on request

Legal Requirements

Members must be able to supply documentation about the following –

Fire risk assessment – an annual inspection

Fire extinguishers – an annual inspection

Food Hygiene Certificate

Maintain an accident book

Alcohol licensing certificate, Weights & Measures Act notice, Tariff including ABV as applicable (all displayed in the bar area)

Gaming Machine licensing (displayed by machines)

Also prominently displayed – Emergency numbers, Hotel Proprietors Act (not applicable to Private Hotels), Public Liability Insurance certificate and correctly configured No Smoking signs.

Brochure, web site and other information provided to guests and potential guests should be up to date and relevant to the premises.

Registration documents completed and stored according to prevailing legislation