Minimum Standards to Join Yes Hotels

These standards apply to hotels and B&B's. For self catering accommodation providers please disregard any paragraphs about lounge areas, dining rooms and meals.

Booking and Pre-Arrival
In your adverts and literature, such as brochures, web site etc you should describe in accurately the facilities and services you provide.
You should make clear to guests what is included in the price. That is, accommodation, room type, other facilities, meals and any other refreshments provided.
At the time of booking guests must be informed of conditions that apply and hotel policies on smoking, payment and cancellations.
Guests should be advised of any access restrictions.

Guest Arrivals and Departure
The proprietor or a member of staff should be on duty during guest arrival and departure.
All guests must be registered on arrival.
Guests should be made aware of any specific hotel policies.
On request written receipts should be provided clearly identifying VAT if appropriate

Cleanliness
It is essential that premises reach a very high standard of cleanliness.
All facilities (private and public) must be cleaned to a high standard when in use. This includes particular attention to fittings and sanitary ware – plug-holes, shower curtains, flooring, mirrors and extractor fans.
All bedrooms should be checked and cleaned each day.
All public areas should be cleaned daily
Crockery and cutlery must be free of damage and cleaned to a high standard.

Exterior
The entry to the premises must be clearly located and all signage well maintained
Exterior paths and open areas must be clean and in good condition
Where car parking is provided it must be well lit and maintained with all signage in good condition

Public Areas
All fixtures, fittings and soft furnishings must be in good condition and suitable for purpose.
Interior decoration must be clean and in a good state of repair.
Floor coverings must be a good state of repair
All public areas must be well lit especially during hours of darkness.
All public areas must be adequately ventilated and heats and passageways kept free of obstructions.

Dining Room
Furniture should be in good condition and suitable for purpose.
There should be adequate spacing between tables to allow for easy movement.
There should be sufficient crockery, glassware and cutlery in clean sound condition

Food and Drink
Meal times may be set.
A cooked ‘British’ breakfast or Continental breakfast must be available. The continental breakfast should include a choice of bread, cereals, fruit juice and a hot beverage. The cooked breakfast should include a good selection of hot items with cereal, toast, fruit juice and a hot beverage.
Evening meal need not be offered

Guest Rooms
Suitable Bed:-  A bed suitable for an adult to sleep on. Not a camp bed.
Sheet/Quilt:-  For longer staying guests sheets to be changed at least every four days
Pillows:-  At least one pillow per person
Towel:-  At least one hand towel and one bath towel per person
Soap:-  At least one bar per person
Refreshment Tray:-  With enough cups and ample tea, coffee and milk
Fitted Carpet:-  A fitted carpet should be free of fraying. A hard floor must have a suitable rug
Sufficient Lighting:-  Adequate lighting should be provided with shades as required
Curtains:-  Opaque curtains for the right size for windows
Décor:-  This should be suitable for the room and in general keeping with the hotel
Heating:-  The room must have adequate heating
Windows:-  Windows with apertures should open easily. Windows should be free of drafts
Waste Bin:-  A bin made of non flammable (preferably metal) should be supplied
Power Sockets:-  At least two per room
Mirror:-  Should be at a suitable height for an average height adult to use
Clothes Hanging:-  Suitable provision of either a wardrobe or rail should be made for hanging clothes
Drawers/Shelves:-  Should be suitable and sufficient for the storage of clothes and other guest possessions. Drawers should be easy open.
Seating:-  A chair or stool should be supplied
Guest Notice:-  This should clearly explain the hotel terms and conditions and emergency information including fire safety procedures
Television:-  If provided this should be free of charge
General:-  Rooms should be tidy, free from dirt and well maintained

Bathrooms & En Suites
Shower and Toilet facilities:-  Where any bedroom does not have an ensuite shower and toilet (where the guest does not have to enter any public area to use it) then there should be a minimum of one toilet and one shower for every 3 rooms. For this purpose a room is defined as sleeping 2 adults.
Shower Curtain:-  This should be clean and of a suitable size and easy to move.
Soap:-  At least one bar per person
Running Hot Water:-  Readily available and at no extra charge
Extractor Fans:-  These should be clean, efficient and not make excessive noise
WC:-  This should be in keeping with other features, be clean and fitted with a suitable lid.
Toilet Paper:-  Available and provided free of charge
Brush/Holder:-  Supplied and clean
Bin:-  A small bin with a lid
Hooks/Bars:-  Sufficient for hanging all towels as required
Décor:-  Clean and in good order
General Cleanliness:-  Clean and free from odours, dirt and smears
Drinking Glass:-  Suitable glass or wrapped plastic beaker for each person

Other Information
Where televisions are not provided in the bedrooms a suitable lounge with comfortable seating should be provided at all reasonable times. Televisions should be provide free of charge.
An iron and ironing board should be available on request and the facility advertised in the bedrooms
An early morning call or an alarm should be available on request
24 hour access by provision of a door key/pass card or via 24 hour reception should be available for all registered guests
Meal times and bar opening times must be displayed
An electric shaver adaptor should be available on request

Legal Requirements
Members must be able to supply documentation (to any Yes Hotel representative) about the following –
Fire risk assessment – an annual inspection
Fire extinguishers – an annual inspection
Food Hygiene Certificate
and must also maintain an accident book

Alcohol licensing certificate, Weights & Measures Act notice, Tariff including ABV as applicable (all displayed in the bar area) Gaming Machine licensing (displayed by machines)
Also prominently displayed – Emergency numbers, Hotel Proprietors Act (not applicable to Private Hotels), Public Liability Insurance certificate and correctly configured No Smoking signs.

Brochure, web site and other information provided to guests and potential guests should be up to date and relevant to the premises.

Registration documents completed and stored according to prevailing legislation

Compiled by Yes Hotels Ltd 2009

If you have stayed in accommodation that has displayed our logo and feel they may need re-assessment please email us with full details

HOTELIERS - JOIN TODAY

Accommodation providers can join today for £9.95 membership (£29.95 pa from Jan 2010 by £7.50 per quarter by SO) plus assessment. (Note:- Assessment is not required if another approved body like VisitBritain or the AA accreditation has been valid at anytime during the same calendar year)

The accommodation for Yes Hotel membership must pass an assessment by an experienced former professional hotelier if they have no current approval from another accreditation service. This costs only £29.95 and if your hotel is clean, comfortable and friendly and meets all the appropriate legislation there is no reason why it should not be accepted!