From: chrysalis [mailto:chrysalishealthandbeautysalon@live.co.uk]
Sent: 15 September 2010 1:12 PM
To: office@yeshotels.org.uk
Subject: pay smart weddings
We have signed up to this scheme. The idea is great but we received nothing we were promised from these guys. We handed over, over £220. I have had many conversations with pay smart about a refund. I don’t think you realise how hard it is to get hold of them. There is 1 lady that answers the phone. She said I was getting very aggressive on the phone. This was at the point that I had asked for a refund 2 weeks before. The refund still has not come and I have basically written of the money. I really don’t think that I would get it back. I would however like yourselves, if you have it, Tim Jones’ personal number. I have been promised a call back from him but as you can guess, that never came. I have also delved into it a little deeper.
Hawk Jenson group who we were told that have recently taken over pay smart, have an “active” status on companies house website. The reasons are: accounts due in 2009 and not yet received. Never submitting any accounts. Hmrc cannot find them.
So in probably less than 3 months time they will be closed down and no longer exist. Although this sounds awful we can do something about it. I spoke to companies house and they explained that if the company is closed with outstanding contracts we can apply by email to slow the process down and at least give us a chance to get our money back.
Also I found out that the address they give and the picture they show of their offices is a ‘virtual office’. Which means it looks very nice on the pictures and seems very professional. But in reality it does not exist.
So if anyone knows where this location is then please let me know. If you would like to possibly club together and do something about this loophole that hmrc keep leaving open then you can email me @ gshutzy@msn.com.
p.s. I am a salon owner in Lytham and Cleveleys.
Look forward to hearing from you
