A Brilliant Half Price Offer for your Guests

In association with www.FlashBangWallop.com we are pleased to be able
to offer your guests staying 3 nights midweek or more a Half Price A3
(about 12 by 16 inches) framed studio portrait.

The normal charge is £70 (including delivery to hotel)

BUT the offer to your guests is ONLY £35.A framed promotion print to hang behind the bar or in reception etc is
available to any accommodation provider who takes part in this promotion

If you’d like to feature this great deal on your website FlashBangWallop.com can also provide the html page which you can insert into
your website.

A copy of the promotion print can be viewed here:-

The terms are that the studio sitting must take place on a Monday or
Tuesday (strictly by advanced appointment).

If your guests are not completely delighted with the portrait and
quality of the frame FlashBangWallop.com will offer a complete refund, no
questions asked.

So if any Yes!Hotels member wishes to promote this offer to their
guests please email studio@flashbangwallop.com and they will deliver
the framed promotion poster.

Telephone Doug on 01253 290501

http://www.flashbangwallop.com

If you would like to make any comments please email us

How to deal with bad and untrue on-line reviews

There is nothing worse than reading a bad review of your accommodation when you know it is wrong and may even have been posted with deliberate malice to harm your business.

Most review websites make sure that they cover their back by publishing their ‘terms of use’ to try and exclude them from any liability. But the law states that these ‘limitation clauses’ are only really valid if they are ‘reasonable’. And being ‘reasonable’ means them taking steps to monitor the site content and react to feedback.

Recently a group action was taken against a review website claiming that they should take more responsibility for the reviews on their site.

Some operators will remove reviews if you can justify, usually with detailed reasons, why they should and others give you the chance to respond.

If you are able to identify the reviewer and can prove that you have suffered financial losses as a direct result of an untrue review you could consider a civil action for damages. You can try asking the operator for details of the reviewer and can even seek an injunction to get it if you have lost out financially because of it. There is even a case for suggesting that the site operator could also seek damages from the reviewer themselves for breaching the site’s terms and conditions!

On a more extreme level if the posting is so unacceptable or offensive as to be a criminal offence your should contact the police.

SO

1) Check just what action you can take.

2) Ask the site to remove the review or add your own considered impartial response.

3) Contact the operator to get confirmation of the identity of the rogue reviewer, considering a formal legal approach if you think matter warrants it.

4) If you have enough evidence write to the reviewer and if issue still remains unresolved think about a legal claim for damages.

The best way of reducing the influence of poor reviews to give your guests brilliant service and then encourage them to write reviews about it!

If you would like to make any comments please email us

The Hotel Star Rating System to go?

The Department of Media, Culture and Sports (DCMS) are expected to announce shortly, as part of their revised tourism strategy, that they will withdraw funding and backing from the national rating scheme.  This will leave Visit England to decide to modernise, reduce or even scrap the scheme altogether.

 It is thought that the DCMS want to encourage individual businesses to make up their own minds about what ratings systems and associations they want to sign up with rather than pushing them to join the official rating scheme.  A DCMS spokesman also stated that the current scheme is considered to work against smaller establishments who often despite offering great quality can’t match the breadth of services offered by larger hotels.

 There are also rumours that the DCMS will back consumer led initiatives like Trip Advisor. Interestingly in a recent review of the highest rated Trip Advisor accommodation providers in Blackpool more than half did not subscribe to the star system anyway. Tending to indicate a disparity between what the star rating system considers important and what the guests themselves actually do.

An article with hints on how to handle bad reviews is to follow. Yes Hotels, wherever possible will always give help and support to its members

If you would like to make any comments please email us

Trevors Jan Feb Promotions

Trevors have just sent us their January and February Promotions

January 2011 Stir It Up Promotion

January 2011 Frozen Promotion

If you would like to make any comments please email us

Trevors October Promotions

Here are the promotions from Trevors for October

October 2010 Stir It Up Promo

October 2010 Frozen Promo

If you would like to make any comments please email us

I Know North West

A member writes:-
==============================
Hi Mark

We have mentioned before we spent £480 for one year with “I Know NorthWest” with their money back guarantee (if not satisfied).

In 12 months we received not one booking and only got an enquiry every time we asked for a refund. Of every enquiry we received, no more than 15, every one carried a mobile phone number that either did not exist or went to answer phone.

When we did speak to anybody, the feeling was it was someone from the i- Know team. The only time we received a booking we had an e.mail from the “customer” asking “where do we catch the boat to Blackpool?”

Despite threatening to take them to court they do not respond to our letters and will not speak on the phone. My message to all our members is do not go with these, find a reputable company.

Warmest Regards

Donna & John
Elmfield Hotel
==============================

If you would like to make any comments please email us

Stop Hammering the Hoteliers and Save the Lights

At Yes Hotels we have been giving a lot of thought to the Illuminations funding crisis. We have listened to many ideas, some more workable than others, some fair some not so fair.
Many solutions only really fiddle around the edges of current, mostly failing, initiatives.
After research and input from various interested parties our conclusion is that only a radical change to the fundamental methods by which funds are raised is the answer

The problem with voluntary donation schemes is that it is easy to dodge paying while the problem with more compulsory strategies is that they can be fundamentally unfair – the recent ‘Bed tax’ being a prime example!

The question is….. Who benefits from the Lights?
And the answer is….. we all do, from Blackpool Football Club, through the high street retail chains, the service providers to the local chip shop!
So who should pay towards them? …. well everyone should!

Our plan for the primary fund raising solution involves engaging all local businesses and not just the poor old hoteliers. Each business would be directly approached asking for a sum based on business rateable value (RV) of their premises. Though not perfect, this means that bigger and better located companies would be expected to pay proportionally more. But everyone would be expected to pay a fair amount.

Payment would not be compulsory but those who pay the ‘fair amount’ or more would be rewarded (tickets, seats etc) and also, and more importantly, be able to show that they are ‘paying fair’ with privileged advertising opportunities and an entry on the ‘fair play’ directory internet site.

From this site businesses and individuals will be able to chose to trade with those listed and can be clearly seen to have paid their ‘fair play’ subscription.

As a result of discussing this concept with only 3 local suppliers, an internet company and two professional practices, over £1,000 was raised for the lights in minutes! So it really could work.

Let’s make Blackpool a ‘Fair Pay Self Preservation Society’
Everyone in Blackpool and the surrounding area benefits to some extent from the tourism economy and the lights is at least 15% of that economy. So everyone should help out in this crisis. From tradesmen (plumbers, builders etc) to food and drink suppliers, from food outlets to retailers and from professional (accountants and solicitors) to banks, all must now come to the party and ‘pay fair’. There is not much point being a local accountant if there are no other businesses left who need tax returns preparing or being a roofer when there are no roofs left to fix!

We have already put in place a plan on how to make it work and I will be presenting it to the council on Wednesday 22nd September. More details will appear on this site and in the Yes Hotel Magazine due out on 4th October.

Please let us know what you think. I would be happy to answer any specific questions you may have

Mark

http://www.yeshotels.org.uk

=============================================
Hi Mark
Having read your email about funding for the lights i think it is a good idea that all businesses’s pay as every one who come through the lights do not stay in Blackpool a lot are day trippers

Many Thanks
Dave Blencarn Hotel
=============================================

If you would like to make any comments please email us

Blackpool Illuminations Fund

Members (and non members) can make donations to the Blackpool Illuminations Fund via this page

Blackpool Illuminations Fund

We will list all donations and also we will make up any charges made by PayPal to ensure all the money we collect goes to the Illuminations Fund.

As well as accommodation providers we also encourage any other business that benefits from the extended season to make a donation either directly to the Illuminations Fund or via our collection “hub”

If you would like to make any comments please email us

Pay Smart won’t intimidate us!

Our blog is helping many people find out about scams and, one person and his company have proved to be an on going cause of concern.

Things took a remarkable and sinister development yesterday. We have to report that Mr Tim Jones (Pay Smart) and an associate burst, uninvited, onto the premises of one of Yes Hotels directors. He was asked to leave but, in front of witnesses, started shouting obscenities and then made a threat on the life of the director. 

The police were called and he was apprehended at an address on Calder Road in North Shore. He was warned not to approach the director again or enter his premises. A police incident number was issued. 

This was, we feel, a deliberate attempt to intimidate the director as more and more local businesses come forward with grievances against Mr Jones and his business activities.

Please be aware of the situation and, should you feel it necessary, take adequate precautions as to the personal safety of yourself and your family.

Please report any ongoing scam activity to us. It is only by challenging inappropriate activity and standing up to intimidation that we can control the scam menace.

CCTV will be upgraded at the directors premises to include sound and extra cameras.

=============================

Comments

We have been trying for weeks to contact this firm with no success

Their voice mail always say can not take any more message voice mail full
Emailed them also with no response,on their web site for holidays is not available but funerals & weddings is
Identity witheld
=============================
I just wanted to say that all the info you send out is really good, I enjoy reading all the info and the things your get to know and then send on to us, thank you for this, this company has rang us a couple of times, but this was last year and we have not gone with them

Identity witheld

If you would like to make any comments please email us

PaySmart Holidays, Hawk Jensen, Tim Jones: Beware of these

We keep getting reports about these trading identities –  from members and non members.

Let’s start by stating that if you receive a visit or telephone call from anybody using these names be very very cautious about giving them any of your time or money.

Pay Smart’s latest victim was a retail shop in Cleveleys who had a visit and felt pressurised into signing up.  After a little research after the salesperson left the shop they must have found this blog and cancelled the cheque.  The writer reports feeling very pressurised and that the saleperson was very miffed that she didn’t pay in cash.

A member also writes that he applied for a refund…well, actually lets just repeat his email here and then you can judge for yourselves.

=================

I’m writing with regard to the hawk jensen group better known as paysmart holidays.  Futher to your e-mail about this company we joined with them. 

Having recieved no contact from them we rung them and asked for our money to be paid back which was in the agreement having recieved no guests fom them. 

On the 26/8/2010 we took a booking from them for two couples for three nights.

This booking was did not exist.  Nobody showed.  We didnt get any payment.

Having spoken to two other hotel owners who have a contract with them they have done the same to them.

I would like you to let any of our members who have a contract with them to be aware of this
                          

Kind regards the xxxxxx xxxxx

=================

So…it seems that now they are making false bookings and not only is the accommodation NOT going to get any money for these bookings they are, presumably, blocking off the rooms expecting guests to arrive.

We need to re-iterate to our members (and any other readers of our blog) that before you part with your children’s inheritance to anybody from Pay Smart Holidays, Pay Smart Weddings, Pay Smart Funerals you should be very, very, very cautious.

As Theo Paphitis might say: “I’d rather stick pins in my eyeballs than invest in this scheme!”

regards

Doug

http://www.yeshotels.org.uk

If you would like to make any comments please email us