In association with www.FlashBangWallop.com we are pleased to be able
to offer your guests staying 3 nights midweek or more a Half Price A3
(about 12 by 16 inches) framed studio portrait.

The normal charge is £70 (including delivery to hotel)

BUT the offer to your guests is ONLY £35.A framed promotion print to hang behind the bar or in reception etc is
available to any accommodation provider who takes part in this promotion

If you’d like to feature this great deal on your website FlashBangWallop.com can also provide the html page which you can insert into
your website.

A copy of the promotion print can be viewed here:-

If your guests are not completely delighted with the portrait and
quality of the frame FlashBangWallop.com will offer a complete refund, no
questions asked.

So if any Yes!Hotels member wishes to promote this offer to their
guests please email studio@flashbangwallop.com and they will deliver
the framed promotion poster.

Telephone Doug on 01253 290501

http://www.flashbangwallop.com

There is nothing worse than reading a bad review of your accommodation when you know it is wrong and may even have been posted with deliberate malice to harm your business.

Most review websites make sure that they cover their back by publishing their ‘terms of use’ to try and exclude them from any liability. But the law states that these ‘limitation clauses’ are only really valid if they are ‘reasonable’. And being ‘reasonable’ means them taking steps to monitor the site content and react to feedback.

Recently a group action was taken against a review website claiming that they should take more responsibility for the reviews on their site.

Some operators will remove reviews if you can justify, usually with detailed reasons, why they should and others give you the chance to respond.

If you are able to identify the reviewer and can prove that you have suffered financial losses as a direct result of an untrue review you could consider a civil action for damages. You can try asking the operator for details of the reviewer and can even seek an injunction to get it if you have lost out financially because of it. There is even a case for suggesting that the site operator could also seek damages from the reviewer themselves for breaching the site’s terms and conditions!

On a more extreme level if the posting is so unacceptable or offensive as to be a criminal offence your should contact the police.

SO

1) Check just what action you can take.

2) Ask the site to remove the review or add your own considered impartial response.

3) Contact the operator to get confirmation of the identity of the rogue reviewer, considering a formal legal approach if you think matter warrants it.

4) If you have enough evidence write to the reviewer and if issue still remains unresolved think about a legal claim for damages.

The best way of reducing the influence of poor reviews to give your guests brilliant service and then encourage them to write reviews about it!

The Department of Media, Culture and Sports (DCMS) are expected to announce shortly, as part of their revised tourism strategy, that they will withdraw funding and backing from the national rating scheme.  This will leave Visit England to decide to modernise, reduce or even scrap the scheme altogether.

 It is thought that the DCMS want to encourage individual businesses to make up their own minds about what ratings systems and associations they want to sign up with rather than pushing them to join the official rating scheme.  A DCMS spokesman also stated that the current scheme is considered to work against smaller establishments who often despite offering great quality can’t match the breadth of services offered by larger hotels.

 There are also rumours that the DCMS will back consumer led initiatives like Trip Advisor. Interestingly in a recent review of the highest rated Trip Advisor accommodation providers in Blackpool more than half did not subscribe to the star system anyway. Tending to indicate a disparity between what the star rating system considers important and what the guests themselves actually do.

An article with hints on how to handle bad reviews is to follow. Yes Hotels, wherever possible will always give help and support to its members